"We've been hesitating for two months now because the information is not clear," he said. "Around the holidays, we were thinking, 'let's do this, let's sign up,' and then the latest problem is now our children will probably be thrown into the state health care system, but nobody knows what that means."
Mary Ann Cooney, associate commissioner of the New Hampshire Department of Health and Human Services, urged those awaiting Medicaid decisions to call their state offices directly. She said her office has been getting incomplete application information from the federal government, making it harder to contact people to determine their Medicaid eligibility, but situations are improving and the office is reaching out to hundreds of people each day.
"There's a real light at the end of the tunnel," she said.
But in the meantime, children are going without coverage. In California, Robert Clark said when he applied by phone through the Covered California marketplace, he was assured that his two children would be on the plan he picked. But he later got separate notices from the insurance company and Medi-Cal, the state's Medicaid program.
He called Covered California again and was told the person he'd previously talked to there was wrong and that his children had to be enrolled in Medi-Cal. Clark, the president of a Menlo Park technology company, doesn't like that prospect because the doctors his children have seen since their births don't take Medicaid.
"It's pretty frustrating," he said. "We've probably spent several days' worth of time on hold."
Instead, he's exploring whether he can enroll his children in individual, unsubsidized plans through Covered California. He recently found out his original application was "hung up," so he plans to resubmit a fresh application, but in the meantime has lost out on coverage for January.
"My daughter is in gymnastics," he said. "If she falls on her head, we need to be covered."
Associated Press Writer Kelli Kennedy in Fort Lauderdale, Fla., contributed to this report.