Kokomo Tribune; Kokomo, Indiana

Business

May 21, 2014

Emily Post Institute updates business etiquette

NEW YORK (AP) — Much has changed about workplace and business etiquette since Emily Post was dispensing advice herself.

Post died in 1960, but her family has carried on her love of good manners through the Emily Post Institute in Burlington, Vermont. The latest from the Posts is a third edition of "The Etiquette Advantage in Business," released this month by William Morrow.

Great-great-granddaughter Lizzie Post said an update was needed to take into account the explosion in social media and digital communications, along with a more casual work environment in many fields.

Some highlights:

------

SOCIAL MEDIA AND SMARTPHONES

When you make a mistake, 'fess up. Post recalled a recent radio show call-in question that went something like this: "'I butt-dialed all of my business contacts while on a 10-hour hike over the weekend. What do I do and is there a term other than butt-dial that I can use?' We say purse- or pocket-dial work, too, and apologize immediately using whatever communication you usually use for each contact."

Generally, she said, avoid the urge to get all loosey-goosey. Use email, private message, text and voice mail very, very carefully.

"Unless you would feel comfortable posting it on a bulletin board in your town or screaming it to everybody that you know, don't do it," Post said.

HUGS AND KISSES

"I'm always surprised at how much there is of this when I'm doing business. I'm getting hugs and a kiss on the cheek as a hello. Usually it's after the very first meeting. The very first meeting is still usually a handshake."

But Post is a fan of hugs and kisses on the job after the first meeting, depending on your field. "I like feeling like I'm doing business with a person who I have a personal connection with. I know many people who want to keep professional professional and they don't want to be hugging somebody that down the line they might have to say, 'Look, we can't work with you anymore.'"

Text Only | Photo Reprints
Business
  • Earns General Motors [Duplicate] GM profit 2Q falls 85 pct. on recall costs DETROIT (AP) — Recall costs chopped $1.5 billion from General Motors' bottom line in the second quarter, cutting its net income by 85 percent. The automaker, which is in the midst of the worst recall crisis in its history, posted a net profit of $190

    July 24, 2014 1 Photo

  • China McDonald's KFC [Duplicate] Boss of company in China meat scandal apologizes BEIJING (AP) — The chairman of an American meat supplier apologized Thursday for a Chinese subsidiary that is accused of selling expired beef and chicken to restaurants including McDonald's and KFC. Fast food chains in China suspended use of products

    July 24, 2014 1 Photo

  • IMF sees US growth at weakest since recession WASHINGTON (AP) — U.S. economic growth this year will likely be at the weakest pace since the Great Recession ended, the International Monetary Fund said, mostly because of a sharp, weather-related contraction in the first quarter. But the global len

    July 23, 2014

  • Wall Street [Duplicate] US stock slip to start the week; Six Flags sinks NEW YORK (AP) — The stock market drifted lower to start the week as more companies lined up to post their quarterly earnings. Mounting tensions between Russia and the West over the downed plane in Ukraine also occupied investors' attention. KEEPING S

    July 21, 2014 1 Photo

  • Russia's Severstal selling US plants for $2.3B NEW YORK (AP) — Russian steel company Severstal is exiting the U.S. market, selling a pair of steel plants to AK Steel and Steel Dynamics for about $2.33 billion. Word of a possible sale began to circulate earlier this year as the West threatened san

    July 21, 2014

  • BIZ - KT072014 - Ford acquisition - secondary pic Howell acquires Kokomo Ford franchise rights A few years ago, the owners of Brad Howell Ford and Kokomo Auto World threw around the possibility of Howell acquiring Kokomo’s Ford franchise rights from the latter, but things didn’t work out. The conversation was rekindled over the holidays during

    July 20, 2014 2 Photos

  • Wall Street [Duplicate] US stocks trading higher on company earnings Stocks headed for a higher close late Friday afternoon, rebounding on a wave of strong corporate earnings from Google, Honeywell and other big companies. Bank holding company Huntington Bancshares and furniture maker Knoll were among the big gainers.

    July 18, 2014 1 Photo

  • Indiana jobless rate up slightly to 5.9 percent INDIANAPOLIS (AP) — Indiana's unemployment rate rose slightly to 5.9 percent in June, marking the state's first increase in almost two years. Figures released Friday by the state Department of Workforce Development show Indiana's jobless mark went up

    July 18, 2014

  • Microsoft to cut up to 18,000 jobs over next year REDMOND, Wash. (AP) — Microsoft says it will eliminate up to 18,000 jobs over the next year as it works on integrating the Nokia devices business it bought in April. With the Nokia deal, Microsoft's employee headcount rose from about 99,000 last year

    July 17, 2014

  • General Motors Congress [Duplicate] Senate panel examining role of GM legal department WASHINGTON (AP) — A Senate panel will pose questions to a new set of key players Thursday as it delves deeper into General Motors' delayed recall of millions of small cars. GM CEO Mary Barra will certainly be asked about how she's changing a corporat

    July 17, 2014 1 Photo

Latest news
Featured Ads
Only on our website
AP Video
Official: Air Algerie Flight 'probably Crashed' TSA Administrator on Politics and Flight Bans Raw: National Guard Helps Battle WA Wildfires Raw: Ukraine's Donetsk Residents Flee Senators Push to End Hamas Threat in Cease-Fire A Young Victim's Premonition, Hug Before MH17 U.N. School in Gaza Hit by Israeli Strike Raw: Deadly Storm Hits Virginia Campground Officials Warn of Avoidable Death in Hot Cars Death Penalty Expert: 'This is a Turning Point' House Committee at Odds Over Obama Lawsuit Raw: MH17 Victim's Bodies Arrive in Netherlands Raw: UN School Used As Shelter Hit by Tank Shell Raw: Gunmen Attack Iraqi Prison Convoy Plane Leaves Ukraine With More Crash Victims The Rock Brings Star Power to Premiere Raw: Families Travel to Taiwan Plane Crash Site Arizona Execution Takes Almost Two Hours Crash Kills Teen Pilot Seeking World Record
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.
Obituaries
Poll
Kelly Lafferty's video on Tom Miller