Our April bills finally reflect we had been overcharged by Duke Energy in the amount of $1,335. We received a $488 credit on the house and an $847 credit on the barn, and the amounts due had been subtracted from these credits. In the absence of grain drier usage in November, it would take almost two years to use up this amount of credit in the barn account. We therefore requested all overpayments be refunded and Duke has returned our money.
I wonder how many other Duke customers have had similar experiences with overcharges due to estimated bills. Even though this winter was unusually severe, we have had estimated bills almost every winter for a number of years. Does Duke benefit in some way by collecting more than is due? Does it earn interest on customer overpayments?
Finally, if it does become necessary to estimate the bills, why should that estimate be based on last month’s bill and additional fees be tacked on to that amount? I don’t think the customer should be penalized because of poor weather conditions.
If Duke chooses not to read the meters, then Duke should bear the negative consequences of this decision, not the customers.
Is it right to kill unneeded animals?
Imagine you are standing by a riverbank, and you see a baby floating down the river. You jump in to save the baby, and you see two more in the water. You try to save them and, while doing that, you see four more go by. You look up and see that someone is throwing more babies off a bridge. You want to stop that person, but the law is on his side. He has the right to get rid of those he no longer wants. This is the stuff of nightmares.