Kokomo Tribune; Kokomo, Indiana

Local News

June 11, 2008

Duke Energy to close local office

Customers can make payments to authorized agents

Come July 15, customers will no longer be able to pay their Duke Energy electric bills at the company’s West Defenbaugh Street customer service center.

According to Duke Energy spokeswoman Angeline Protogere, the payment counter will be closed, but the office will “remain as a hub for our line workers and back-office personnel.”

“Customer payment habits have changed so, as a result, we’re setting up pay agents,” she said. “We’re making arrangements with local agents for those who want to continue to pay their bill in person.”

Customers will not be charged a fee for payment by those authorized agents.

“There are unauthorized agents for payment of utilities that charge, but if the business has a Duke logo, there will be no charge for payment,” Protogere said.

Mr. Fireworks, 1244 E. Gano St., is an authorized Duke agent.

Duke will be releasing a list of authorized local agents before the payment counter closes.

Among the other options for payment are electronic bill payment, automatic withdrawal or by mail. Customers can enroll and make payments online at www.duke-energy.com at no charge.

Other customer service requests may be made by calling (800) 521-2232 or by going to the Web site.

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