The staff members there specialize in helping parents in 10 counties find suitable child care for their kids.
They keep a running list of licensed and registered providers who have no pending complaints against them. As soon as the state finds something “fishy” with a provider, that provider is temporarily cut from the list, said outreach specialist Lindsey Davison.
In that past three years, there have been 13 complaints filed against eight child care providers in Howard County, according to the state’s database. Several providers were cited for not following a discipline policy or using inappropriate discipline. Several complaints alleged that providers left kids unattended. One facility didn’t report suspected child abuse or neglect. One complaint said a child was bitten in the two-year-old room. One didn’t use appropriate booster seats on a field trip.
The latest complaint was from March of this year. All of them have since been resolved, according to the database.
Child Care Solutions adds providers back to the list once complaints are resolved.
Some parents call in and only want that list of providers who are in good standing.
Others want the women at Child Care Solutions to come along on site visits and help ask questions.
Allison Hillis, inclusion specialist, once went on a site visit with a family with a special needs child. She helped the parents ask questions and stayed afterward to train the provider on what the child would need.
“We offer as much hand holding as the parents would like,” Kanable said.
Some families want something they can’t have, though.
One family knew they wanted a child care facility rated a level three on the state’s Paths to Quality rating system. A level three means the provider uses a curriculum to get kids ready for school.