It is far too early to call the rollout of the Affordable Care Act a failure; most new programs have rocky starts, but this one has most of the signs of inevitable failure. If the situation doesn’t remedy itself quickly, the complete redo of the law (which I predicted some weeks ago) will be hastened considerably. Let me explain.
Anyone who has participated in a large-scale technology overhaul knows how long they take and how many elements perform dismally with the first tests. I managed one and participated in two others over the past 25 years, and the best of them, which is still ongoing here at Ball State, has consumed three years and many tens of millions of dollars, many of which are not captured by cost estimates. This is for an organization of fewer than 30,000 people. The ACA requires a less complex technology, but one that must work for more than 30 million American households — one-third of whom are functionally illiterate, and another third of whom have no home computers or Internet access. That is beyond the scope of the technology.
As the president rightly notes, the failure of the website does not mean a failure of health care, but what he will shortly acknowledge is that unless the website works really well, much of the rest of the legislation will fail.
One admirable feature of the ACA that any future health care law will wrestle with is that it is designed to pull everyone into the health care insurance marketplace. The goal of this is to spread risk across the entire population and so reduce premiums. In the coming months insurers will set premiums based upon the actual health risk of participants. If the folks registering for the ACA are all young healthy folks, then premiums could fall while Medicaid costs will rise. If those who register are in the most need of insurance (the older and sicker of the 30 million households), then premiums will rise. Simple economics suggest that if premiums drop, and the website improves, more will sign on. If premiums rise, many will drop coverage, leading to increasingly higher premiums and even more dropping coverage. This “death spiral” will cause the ACA to fail, and expedite serious reforms to the law. So here are my predictions.