The experience that a business provides to a customer often determines whether the customer will keep using the brand or move on to another brand. The rise of technology also means that customers have access to more information than ever before. Customers want an instant and convenient experience, which is why the use of chatbots is on the rise.

An effort to cut down on the county’s infant mortality rate has turned into a project to bring more services to Daviess County’s immigrant community. The Daviess County Council has expanded one position of community health liaison in the Daviess County Health Department from a part-time to a full-time post.

John Stephen Foster, former co-president of the Western Boone Little League, is charged with theft, a Level 6 felony, for allegedly misusing the non-profit’s credit card for personal use. The charges are the result of an investigation started last September when the league board discovered some discrepancies in the usage of funds.

NEW ALBANY — A New Albany man facing two felonies for child exploitation has appeared for an initial hearing in Floyd County, a week after his arrest in Louisville.

No one was more surprised to be picked by Indiana Humanities to make a film than Lebanon High School graduate Chad Perdue.

A teenager is in serious condition after he was shot multiple times by a man who said the teen was trying to rob him at gunpoint.

SOUTHERN INDIANA — Every night, hundreds of Hoosiers go to bed without adequate permanent housing in Southern Indiana.

FLOYD COUNTY — One woman is dead after a fire at her Floyd County home early Friday which drew assistance from four different fire departments.

A grim but undeniable reality at houses of worship across the country is the need for church leaders to formulate and have in place security plans in the event of incidents like the recent deadly shooting in White Settlement, Texas.

Former Vigo County schools Superintendent Danny Tanoos has asked the Indiana Supreme Court to review the bribery charges pending against him in Marion County.

While construction in downtown Terre Haute might seem like an inconvenience to some, the Terre Haute Children’s museum is using its proximity to the planned Terre Haute Convention Center to teach kids about construction.

The Southwest School Corp. in Sullivan County has appointed Jim Dotson as chief of police for its newly created police department, which intended to replace the current contracted school protection services.

State Rep. Bob Heaton, R-Terre Haute, has filed a resolution urging the Indiana Department of Transportation to erect a commemorative road sign for Indiana basketball legend and Clay County native Angus Jeffers Nicoson.

An Anderson woman is being detained in federal jurisdiction awaiting trial on wire fraud charges.

A Jan. 31 reopening celebration is planned for the YMCA pool at Fairbanks Park, which has been going through pool tile and mechanical systems work.

UPDATE: The Parke County Sheriff's Department reports the Jackson Covered Bridge is open for traffic as of Thursday afternoon.

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A covered bridge north of Bloomingdale was damaged at 1:30 p.m. Wednesday when a large truck drove across the bridge and damaged support beams.

HENRYVILLE — A Henryville mother is facing charges after her toddler was found wandering along U.S. 31 while she was passed out next to a pool of vomit.

There is more activity than normal at the Anderson Public Library with construction crews working on the remodeling project.

For those wondering if being a foster parent would be a good fit, orientations are held monthly, as foster homes are always needed (please see box).